The licence line, the legal entity and the Cyprus support arm

Howzit Casino contact us and support desk interface

The Howzit brand publishes its licence in the small print at the foot of every public page, and the number is worth reading before any deposit. The regulator is the Autonomous Island of Anjouan, one of the four islands of the Union of Comoros, and the licence code on file is ALSI-202602046-FI2. That code belongs to Regaltech Solutions Limitada, a company registered in Costa Rica under number 3-102-924841, at an address on Costa Rican North American Cultural Center in San Jose. The support desk that answers a chat window is operated separately by Petillant Solutions Ltd., HE 476155, out of Ploutarchou 3 in Nicosia, Cyprus.

Howzit Casino

Two things follow from that spine. The first is jurisdictional: an Anjouan licence is not a licence issued by the Malta Gaming Authority, the UK Gambling Commission or any single European regulator, and a reader in the United Kingdom is opening an offshore account rather than a domestic one. The second is procedural: the complaint route runs through the operator first and the regulator second, and the terms give Howzit a ten day answering window that can be extended by a further ten days in complicated matters. Anything beyond a twenty day settlement window is a signal to escalate rather than a signal to keep waiting.